Service Standards

Service Standards are officially defined as "A stated goal for service achievement for each mail class." A Service Standard represents the level of service that the USPS^® strives to provide to customers. These standards are considered to be one of the primary operational goals, or benchmark against which service performance is compared in various measurement systems.

To view the Service Standards Map, please click here

To view the July 2025 Service Standards Preview, please click here

To view more information on the new Service Standards, please click here

Featured Resources

3D Base Service Standard Directory

Supplemental Service Standard Directory

Combined Service Standard Directory

Destination Entry Service Standard Directory

Package Critical Entry Times

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